Shipping Policy

At LuxePillow, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers.

Shipping Costs

Australia Shipping

• Free Standard Shipping 5-10 days 

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Information

All orders include tracking.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment updates.

Shipping Locations

We currently ship Australia-wide to all states and territories.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are accurate at checkout.

LuxePillow is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

While we work closely with our shipping partners to ensure timely delivery, LuxePillow is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other events outside our control.

If you experience an issue with your shipment, please contact our support team and we will do our best to assist you.

Contact Us

For shipping questions or order support, please contact:

📧 support@luxepillow.com
🕒 Response Time: 24–48 Business Hours

— LuxePillow Support Team