Term of Services

This website is operated by LuxePillow™. By visiting our website or purchasing from us, you agree to the following Terms of Service.

1. Online Store Terms

By using this website, you agree not to use our products, website, or services for any unlawful or unauthorised purpose.

2. Product Information

We do our best to display product details, images, colours, prices, and descriptions accurately. However, slight differences may occur due to screen settings, product updates, or supplier changes.

LuxePillow™ is designed for general comfort and sleep support. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.

3. Pricing & Availability

Prices may change without notice. We reserve the right to update, change, or discontinue any product at any time.

4. Orders

We reserve the right to refuse, cancel, or limit any order if we believe the order details are incorrect, suspicious, or unavailable to fulfil.

You agree to provide accurate billing, shipping, and contact information when placing an order.

5. Shipping

We currently ship Australia-wide only. Delivery times are estimates and may vary due to courier delays, public holidays, weather, or remote locations.

6. Returns & Refunds

Returns and refunds are handled according to our Refunds & Returns Policy. Please review that policy before making a purchase.

7. Personal Information

Your personal information is handled according to our Privacy Policy. We use your information to process orders, provide delivery, and offer customer support.

8. Payment Security

Payments are processed securely through trusted payment providers. LuxePillow™ does not store your full credit or debit card details.

9. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping carriers, and analytics tools. We are not responsible for third-party websites or services outside our control.

10. Website Errors

Occasionally, information on our website may contain errors, including product descriptions, prices, promotions, shipping information, or availability. We reserve the right to correct these errors at any time.

11. Limitation of Liability

LuxePillow™ is not responsible for indirect, incidental, or consequential losses related to your use of our website or products, to the maximum extent permitted by law.

12. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our website after changes are posted means you accept the updated terms.

13. Contact

For questions about these Terms of Service, please contact our support team.